Terms of Service

Rates

 We have a shopping and delivery fee of $45.00 or 15% if order exceeds $300.00

NSSF accepts visa, master card American express and discover cards. Signature witnessed travelers checks also accepted.

Your credit card account will be charged on the day of confirmed order placement. You will receive a copy of your bill with your delivered items.

Pricing and substitutions:

Our items are priced according to market conditions with a 4.16% Hawaii sales tax included. We do our best to

keep food prices affordable by shopping at various grocery stores. Most items are shipped to Hawaii and therefore incur a higher price than on the mainland.

We will only select fresh products. If an item you order is unavailable or not of the quality we know you expect, we will make every attempt to find a reasonable substitution, or give you a refund.

 

DELIVERY:

We deliver from Haleiwa to Kahuku

We deliver 7 days a week by appointment. We have flexible delivery times. No deliveries until after 6pm on Tuesdays.

We appreciate a minimum of 5 days lead time, but will accommodate orders up to 24 hours prior to requested delivery time if we are able.

PRE-ARRIVAL DELIVERY

We will deliver and put away your groceries prior to your arrival for no additional charge. Most companies will need your permission to provide this pre-arrival service. In certain situations, due to turn around time

needed by your property management to prepare your unit, we will not be able to provide pre-arrival service. Call your rental company/manager prior to ordering to verify their policy. We will aim to arrive shortly after the unit has been prepared by the cleaning

service for your arrival.

COSTCO: We offer a Costco run on Fridays. We have a service fee of 45.00 plus 20% of the total order cost.

 Order must be submitted by 12 pm Thursday. Orders can be faxed or e-mailed using our blank grocery list. We deliver between 2pm and 5pm on Friday. We accept cash, credit or personal check (with credit card verification).

CANCELLATION:

You may cancel your order up to 24 hours prior to delivery. In the event that you do not cancel within this time period, a $50 cancellation fee will be charged to your credit card.

LIQUOR CLAUSE:

Orders containing alcoholic beverages must be received by an adult at least 21 years of age. A current state issued form of ID must be presented at time of delivery. For alcohol ordered for pre-arrival delivery, age verification will be made after order confirmation.

 

"organic available by request"
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